Terms of Service

You must be at least 18 years old, and authorized to accept these Terms on behalf of your organization if you are using the Service in a professional capacity, to use the Service. If you do not agree to these Terms, do not access or use the Service. Continued use of the Service after a material update to these Terms constitutes acceptance of the updated Terms.

IntakeOS conducts AI-assisted intake conversations with your team, applies a deterministic rules engine to score and qualify automation and AI opportunities, and generates process maps, ROI calculations, narrative explanations, and exportable reports. The Service uses one or more third-party AI/LLM providers to hold conversations and generate narrative content, as described in our Privacy Policy.

A core part of the Service uses artificial intelligence and large language models to process content you submit and generate outputs, including scores, narratives, recommendations, ROI estimates, process maps, and reports ("AI Output"). AI Output may be inaccurate, incomplete, outdated, or biased. AI models can misinterpret context, hallucinate facts, or reflect biases present in their training data or in the input provided. AI Output is provided "as-is" and "as-available," without any warranty of accuracy, completeness, reliability, or fitness for a particular purpose, whether express or implied.

You are solely responsible for independently reviewing, verifying, and validating any AI Output before relying on it, acting on it, or sharing it with any third party, including before making any business, financial, staffing, technology, or operational decision based on it. Deterministic scoring logic (which pattern is qualified, thresholds, and rule firing) is computed by our own rules engine rather than an AI model, but the narrative explanation, conversation flow, and any free-text summaries are AI-generated and subject to this disclaimer.

The Service, and any AI Output it produces, does not constitute legal, financial, medical, security, compliance, or other professional advice, and is not a substitute for consultation with a qualified professional in the relevant field. Any recommendation, score, or report generated by the Service must be independently reviewed by a qualified human before being relied upon or acted upon, particularly for decisions with legal, financial, regulatory, safety, or compliance consequences.

You agree not to submit content to, or use, the Service to:

• Submit content that is illegal, infringing, defamatory, or otherwise unlawful.
• Submit any third party's confidential, proprietary, or personal information unless you are authorized to share it with us for the purpose of the Service.
• Attempt to reverse engineer, extract training data from, or otherwise misuse the AI models underlying the Service.
• Interfere with, disrupt, or attempt unauthorized access to the Service or its underlying infrastructure.
• Use the Service to build a directly competing product or to resell access without our written consent.
• Upload malicious code or content designed to disrupt or damage the Service or other users.

We may suspend or terminate your access to the Service, in whole or in part, if we reasonably believe you have violated these Terms, created a security or legal risk, or engaged in activity that harms IntakeOS, other customers, or the Service. Where practical, we will provide notice and an opportunity to cure before suspension. You may terminate your account at any time; upon termination, we will handle your data as described in our Privacy Policy and our Security page's data deletion practices.

We may use aggregated and de-identified data derived from use of the Service - for example, anonymized usage patterns or aggregate scoring statistics - to maintain, operate, and improve the Service. We do not use your organization's identifiable intake content or reports to train AI models, ours or our providers', consistent with our Privacy Policy and Trust & Control page.

Except as expressly stated in a separate written agreement between you and IntakeOS, the Service and all AI Output are provided "as-is" and "as-available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. We do not warrant that the Service will be uninterrupted, error-free, or that AI Output will meet your requirements or be free from inaccuracy.

To the fullest extent permitted by law, IntakeOS and its officers, employees, and AI/technology sub-processors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to your use of the Service or any AI Output, even if advised of the possibility of such damages. To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Service will not exceed the amount you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim.

You agree to indemnify, defend, and hold harmless IntakeOS and its officers, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of: (a) your breach of these Terms; (b) content you submit to the Service, including any claim that such content infringes or misappropriates a third party's rights or was submitted without proper authorization; or (c) any decision or action you take based on AI Output without independent human review as required under Section 4.

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles, except where a signed enterprise agreement between you and IntakeOS specifies different governing law or venue, in which case that agreement controls.

Any dispute arising out of or relating to these Terms or the Service that is not resolved informally within 30 days of written notice will be brought exclusively in the state or federal courts located in Delaware, USA, and you and IntakeOS each consent to personal jurisdiction and venue there. Each party waives any right to a jury trial in connection with such a dispute, to the extent permitted by law.

We may update these Terms from time to time. Each version carries a version identifier and a "last updated" date shown at the top of this page. For material changes, we will provide advance notice - such as an in-app notice or an email to account administrators - before the change takes effect. Continued use of the Service after a material change takes effect constitutes acceptance of the revised Terms.

Questions about these Terms can be sent to legal@intakeos.ai.